Terms and Conditions

1. Service Description

Mifopu provides professional personal chef services at your home or specified location. Our services include menu planning, grocery shopping, meal preparation, cooking, and kitchen cleanup. We specialize in creating customized culinary experiences tailored to your dietary preferences, restrictions, and special occasions.

All services are provided by qualified, experienced chefs who maintain the highest standards of food safety, hygiene, and culinary excellence.

2. Booking and Reservations

All bookings must be made in advance through our website, email, or phone. We recommend booking at least 72 hours prior to your desired service date to ensure availability and proper preparation time.

2.1 Booking Confirmation

Your booking is confirmed only upon receipt of the required deposit and written confirmation from Mifopu. We reserve the right to decline any booking at our discretion.

2.2 Menu Consultation

Following your booking confirmation, our chef will contact you to discuss menu preferences, dietary requirements, allergies, and any special requests. This consultation is essential for delivering a personalized experience.

3. Pricing and Payment

Service fees are determined based on several factors including the number of guests, menu complexity, service duration, and location. A detailed quote will be provided before booking confirmation.

• Deposit: A non-refundable deposit of 50% is required to secure your booking
• Final Payment: The remaining balance must be paid 48 hours before the service date
• Additional Costs: Grocery costs, specialty ingredients, and travel expenses beyond 15 miles from our London location may incur additional charges
• Payment Methods: We accept bank transfers, credit cards, and debit cards

4. Cancellation and Refund Policy

4.1 Client Cancellations

• Cancellations made more than 7 days before the service date: 50% refund of total payment
• Cancellations made 3-7 days before: 25% refund of total payment
• Cancellations made less than 3 days before: No refund
• Deposits are non-refundable under all circumstances

4.2 Mifopu Cancellations

In the unlikely event that we must cancel your booking, you will receive a full refund or the option to reschedule at no additional cost.

5. Client Responsibilities

To ensure the best possible service experience, clients agree to:

1. Provide accurate information regarding dietary restrictions, allergies, and preferences
2. Ensure kitchen facilities are clean, functional, and adequately equipped
3. Provide access to necessary cooking equipment, utensils, and serving dishes
4. Inform us of any kitchen limitations or equipment issues prior to the service date
5. Ensure a safe working environment for our chef
6. Be present or have a responsible adult present during the service

6. Food Safety and Allergies

Mifopu takes food safety extremely seriously. All our chefs hold valid food hygiene certifications and follow strict safety protocols. However, clients must inform us of all allergies and dietary restrictions during the booking process.

Important: While we take every precaution to prevent cross-contamination, we cannot guarantee a completely allergen-free environment, especially when cooking in client kitchens. Clients with severe allergies should discuss additional precautions with our team.

7. Liability and Insurance

Mifopu maintains comprehensive public liability insurance. However, we are not liable for:

• Damage to client property resulting from pre-existing equipment faults or malfunctions
• Allergic reactions when allergens were not disclosed during booking
• Personal injury resulting from client negligence or failure to provide a safe working environment
• Food spoilage after our service has concluded

8. Intellectual Property

All recipes, cooking techniques, and menu designs created by Mifopu remain our intellectual property. Clients may not reproduce, distribute, or commercially exploit our proprietary culinary creations without written permission.

9. Photography and Marketing

We may request permission to photograph the prepared meals for marketing purposes. Clients may decline this request without affecting service quality. Any photographs taken will not include identifiable personal information without explicit consent.

10. Modifications to Terms

Mifopu reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Last Updated: January 2025
By using Mifopu's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.